The service contact, legal seller and return address will be published before checkout is enabled. This page is our proposed approach, not an indication that orders are currently accepted.
Our proposed 30-day return window
For standard, unused paper goods, we plan to offer a voluntary 30-day return-request window from delivery. Items should be complete and protected for transport. Original packaging is helpful, but its absence does not automatically remove statutory rights.
For a change-of-mind return, customers would pay the direct return postage when this has been clearly disclosed before purchase. Return shipping to China can be costly. We will provide the return destination and practical instructions; do not send a parcel to an unverified address.
Damaged, incorrect or defective goods
Please contact the published support channel promptly with your order details and a description of the issue. Photos may help us understand the problem but will not be used to remove legal rights. We will offer the remedy required by applicable law, which may include a replacement, repair or refund, and cover necessary return costs where required.
EU consumers: your withdrawal rights
Where EU distance-selling rules apply, you generally have 14 days after receiving the goods to notify the seller that you wish to withdraw, without giving a reason. You then generally have a further 14 days to send the goods back. A clear statement of withdrawal is sufficient; before launch we will provide the seller’s contact details and a model withdrawal form.
Where required, we will reimburse payments, including the least expensive standard outbound delivery option offered, within 14 days of receiving your withdrawal notice. We may withhold reimbursement until the goods are received or you provide evidence that you have sent them back, whichever occurs first. Refunds will use the original payment method unless otherwise agreed without cost to you.
You bear the direct return costs only if informed of that responsibility before purchase. You may be responsible for diminished value caused by handling beyond what is needed to establish the goods’ nature, characteristics and functioning. A blanket “unopened items only” rule will not override the statutory right to inspect goods.
Specific legal exceptions can apply, such as genuinely personalized goods. No such exception is assumed for the standard products in this preview. Any applicable exception must be disclosed before purchase.
Refunds and import charges
We cannot directly refund duties, taxes or brokerage charges paid to a third party. A customs or carrier refund process may be available; we will provide reasonable order documentation. This does not limit any reimbursement obligation the seller has under applicable law.
Your local rights remain
The proposed voluntary policy supplements, and does not exclude, mandatory rights in your country or region. Used or burned goods may fall outside the voluntary return policy; this does not eliminate rights concerning faulty or misdescribed goods.
Your Europe — returns and the right of withdrawal ↗
Prepared September 2026. Final operational details will be provided before any sale.